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Frequently Asked Questions
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: All Continental United States orders that are $100 or more receive FREE SHIPPING. All Continental United States orders that are under $100 will be charged a flat rate shipping fee of $7.95. If you return or exchange an item, you are responsible for shipping back the item and paying $7.95 to send an exchange. If you want a refund, you will be reimbursed less $7.95 for shipping if you keep less than $100 in items.
All orders shipping to Alaska and Hawaii will be charged a flat rate shipping fee of $14.95.
All orders shipped to Canada will be charged a minimum of $20.00 US dollars for shipping (this is the amount it cost to ship a 2 pound item via USPS Priority). If your item weighs more than 2 pounds, your shipping cost will increase. For an exact shipping fee, please contact us for a quote before placing your order. Please note that shipping a saddle to Canada cost $65.00 US dollars.
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